Help
Answers to the questions people ask most. Search, or open any question below.
Where can I find funding opportunities?
Click Find Opportunities in the top menu. Search by name, or use the type, industry, country and state filters to narrow the list. Opportunities whose deadline has passed are greyed out.
How do I apply for funding?
Open Find Opportunities, choose an opportunity and click Apply. The opportunity's own website opens in a new tab, because applications are submitted directly to the funder. When you come back, Genvium asks whether you applied so it can add the opportunity to My Applications for you. You can also record an application yourself from My Applications → New Application.
How do I save an opportunity for later?
Click the star next to an opportunity to add it to your favorites. Your favorites appear on your Dashboard, sorted by deadline.
Can Genvium remind me about upcoming deadlines?
Yes. Go to Settings → Notification Preferences and turn on favorite reminders. Genvium will email you 30, 14, 5 and 1 day before the deadline of each opportunity you have favorited.
How do I track the status of my applications?
Open My Applications from the top menu. Each application shows its current status, and you can filter by status or sort by deadline. Click Edit on an application to update its status as you hear back.
What do the different application statuses mean?
Not Submitted means you have recorded the opportunity but not yet applied. Submitted means you have applied. Pending means your application is under review. Approved means you have been awarded the funding. Rejected means your application was unsuccessful.
What happens when I mark an application as Approved or Rejected?
Genvium automatically adds a record to Payments: Approved creates a payment with a Pending status, and Rejected creates one with a Failed status. You can update the amount, status and date from the Payments page once the money arrives.
How do I update a payment record?
Open Payments from the top menu, find the record and edit its amount, status or date. Payment records are created from your applications, so if one is missing, check that the application's status is set to Approved.
How do I withdraw an application?
In My Applications, click Withdraw next to the application and confirm. This removes it from your list and cannot be undone.
What is the Readiness checklist?
Readiness gives you a checklist of what funders typically ask for, for each of your applications. Tick items off as you prepare them; your readiness score shows how much is done and what is still missing before you submit.
How do I use Genvium AI?
Open Genvium AI from the top menu. Fill in your business profile once (name, description, mission, how you will use the funding, team and traction), then choose one of your applications and generate a grant draft or a competition pitch. You can edit the draft and save it. Each account can generate 5 drafts per day.
How do I reset my password if I forgot it?
On the login page, click Forgot Password and enter the email address on your account. We will email you a link to choose a new password. The link works once and expires after 30 minutes. If nothing arrives within a few minutes, check your spam folder.
I forgot my username. How do I find it?
On the login page, click Forgot Username and enter the email address on your account. We will email your username to you.
Why am I locked out of my account?
After 5 failed login attempts in a row, your account is locked to protect it. Reset your password with Forgot Password to unlock it straight away, or contact us if you can't reach your email.
I didn't receive an email from Genvium. What should I do?
Check your spam or promotions folder, and make sure the email address in Profile is correct. Emails come from info@genvium.com, so adding that address to your contacts helps. If it still doesn't arrive, contact us.
How do I change my password?
Open the menu in the top right corner and choose Settings. Under Change Password, enter your current password, then your new password twice, and save.
How do I change my username?
Open the menu in the top right corner and choose Settings. Under Change Username, enter your new username and your current password, and save.
How do I update my profile information?
Open the menu in the top right corner and choose Profile. Edit your name, email or phone number and save your changes.
Can I download my data?
Yes. Go to Settings → Export Your Data to download everything Genvium holds about you: your profile, applications, payments, AI drafts and notifications.
How do I delete my account?
Go to Settings → Delete Account and confirm with your password. Your account is deactivated straight away and permanently deleted after 30 days.
How do I contact Genvium?
Use the Contact page or email info@genvium.com. Tell us your username (never your password) and what you were trying to do.