Help
How do I apply for funding?
Navigate to Applications → New Application and follow the five‑step wizard. You can also, navigate to Find Opportunities, click on an opportunity and click the link, which allows you to apply externally.
Where can I find funding opportunities?
Go to Dashboard → Find Opportunities. Use the search button on the top of the Simple Search Tab, or the filters in the Refined Search Tab on the top, to narrow the list of opportunities.
How to modify payment history of your application?
Ensure that in My Applications, the status is changed to approved. Ensure validity and consistency with dates.
How do I change my password?
Go to Settings via the menu in the top right corner. Enter your current username, old password, new password, and confirm the new password, then click Save.
How do I change my username?
Go to Settings via the menu in the top right corner. Enter your new username and current password in the username change section, then click Save.
How do I update my profile information?
Click the menu in the top right corner and select Profile. Click the edit button next to the field you want to change, make your edits, then click Update Profile.
How do I track the status of my applications?
Navigate to My Applications from the sidebar. You can see the status of each application in the Status column. Use the status filter to narrow down by Pending, Approved, Rejected, or Submitted.
What do the different application statuses mean?
Not Submitted means you have recorded the opportunity but not yet applied. Submitted means you have applied and are awaiting a response. Pending means your application is under review. Approved means you have been awarded the funding. Rejected means your application was unsuccessful.
How do I withdraw an application?
In My Applications, select the application you want to withdraw and click the Withdraw button. You will be asked to confirm before the application is removed.
What happens when an application is approved?
When you mark an application as Approved, a payment record is automatically created with a Pending status. You can view and manage it in Payment History.
How do I reset my password if I forgot it?
On the login page, click Forgot Password. Enter your registered email address and answer your three security questions. A temporary password will be provided which you can use to log in and then change in Settings.
How do I recover my username?
On the login page, click Forgot Username. Enter your registered email address and answer your three security questions. A temporary username will be generated for you to log in with.
Why am I locked out of my account?
After 5 consecutive failed login attempts your account is temporarily locked. Use the Forgot Password option to regain access, or contact support.
How do I use Genvium AI?
Navigate to Genvium AI from the menu. Select an application, set up your business profile if you haven't already, then generate a tailored draft for your grant or competition submission.
What are security questions and why do I need them?
Security questions are set up on your first login and are used to verify your identity if you forget your password or username. You must answer all three questions correctly to recover your account.